Chargeback Resolution

Dispute Management

End-to-end chargeback management covering dispute processes, response timelines, and merchant obligations to protect your revenue.

PCI-DSS
150+ Countries
Real-time
AI Security
Open API
Encrypted
Automated Dispute Handling — Dispute Process
Dispute Process

Automated Dispute Handling

Streamlined chargeback workflows with automated alerts, evidence collection, and real-time case tracking from first notice to resolution.

  • Automated chargeback alerts
  • Evidence collection tools
  • Response templates
  • Real-time case tracking
Proactive Prevention — Prevention Tools
Prevention Tools

Proactive Prevention

Stop chargebacks before they happen with AI-powered fraud detection, 3D Secure enforcement, and intelligent transaction monitoring.

  • AI-powered fraud detection
  • 3D Secure enforcement
  • Transaction monitoring
  • Velocity checks
Dedicated Dispute Analysts — Merchant Support
Merchant Support

Dedicated Dispute Analysts

Expert dispute resolution support with dedicated analysts focused on maximising your win rate and minimising revenue loss.

  • Dedicated dispute analysts
  • Win-rate optimisation
  • Monthly reporting
  • Regulatory guidance

Chargeback Timeline

StageTimeframeAction Required
Alert ReceivedDay 0Review transaction details
Evidence GatheringDays 1-5Compile supporting documentation
Response SubmissionDays 5-10Submit representment package
Issuer ReviewDays 10-30Await card network decision
ResolutionDays 30-45Final outcome delivered
Arbitration (if needed)Days 45-90Escalation to card network
Get in touch

Need help with a chargeback?

Contact our dispute resolution team for expert guidance, evidence support, and representment assistance.