Privacy Policy

1. Introduction

Knectd LLC (“Knectd”, “we”, “us”) is committed to protecting the privacy of our users, merchants, and partners. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform and services.

2. Data We Collect

We collect personal identification data (name, email, phone), business information (company name, registration details), financial data (bank account details for Open Banking, transaction history), technical data (IP addresses, device information, usage analytics), and communication records.

3. How We Use Your Data

We use your data to provide and maintain our payment services, process transactions and settlements, comply with KYC/KYB and AML regulations, improve our platform and develop new features, communicate service updates and support, and detect and prevent fraud.

4. Legal Basis for Processing

We process your data based on contractual necessity (to provide our services), legal obligations (regulatory compliance), legitimate interests (fraud prevention, service improvement), and consent (where specifically obtained, e.g., marketing).

5. Data Sharing

We may share your data with regulated banking partners for payment processing, KYC/KYB verification providers, regulatory authorities when required by law, and cloud infrastructure providers (ISO 27001 certified). We never sell your personal data to third parties.

6. Data Security

We employ bank-grade encryption (TLS 1.2+), PCI-DSS Level 1 certified infrastructure, regular security audits and penetration testing, access controls with multi-factor authentication, and encrypted data storage at rest and in transit.

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 6 years in accordance with financial regulations.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to access, rectify, erase, restrict processing of, and port your data. You may also withdraw consent and lodge complaints with supervisory authorities. Contact privacy@knectd.com to exercise your rights.

9. International Transfers

Where we transfer data outside the UK/EEA, we ensure adequate safeguards are in place including Standard Contractual Clauses and adequacy decisions.

10. Cookies

Our website uses essential cookies for functionality and analytics cookies to improve our services. You can manage cookie preferences through your browser settings.