Customer Support
We're Here To Help
Multi-channel support with clear SLA commitments and dedicated account management to keep your business running smoothly.
PCI-DSS
150+ Countries
Real-time
AI Security
Open API
Encrypted
Support Channels
Always Available
Reach us through your preferred channel with round-the-clock email support, live chat, phone, and dedicated Slack for enterprise clients.
- 24/7 email support
- Live chat during business hours
- Phone support for enterprise clients
- Dedicated Slack channels
Knowledge Base
Self-Service Resources
Find answers instantly with our comprehensive documentation, troubleshooting guides, API reference, and community forums.
- Self-service documentation
- Troubleshooting guides
- API reference
- Community forums
Account Management
Dedicated Account Managers
Enterprise clients receive a named account manager, quarterly business reviews, proactive monitoring, and priority escalation paths.
- Dedicated account managers for enterprise
- Quarterly business reviews
- Proactive monitoring
- Escalation paths
Support Tiers
| Tier | Response Time | Channels | Availability |
|---|---|---|---|
| Standard | 24 hours | Email + Knowledge Base | Business hours |
| Professional | 4 hours | Email + Chat + Phone | Extended hours |
| Enterprise | 1 hour | All channels + Slack | 24/7/365 |
| Critical (P1) | 15 minutes | Direct escalation | 24/7/365 |
Get in touch
Need assistance?
Reach our support team via your preferred channel. We're ready to help with onboarding, troubleshooting, and everything in between.